Privacy Policy
This Privacy Policy describes how TheThechocobite (the "Site", "we", "us", or
"our") collects, uses, and discloses your personal information when you visit,
use our services, or make a purchase from www.theThechocobite.com (the
"Site") or otherwise communicate with us (collectively, the "Services"). For
purposes of this Privacy Policy, "you" and "your" means you as the user of the
Services, whether you are a customer, website visitor, or another individual
whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you agree to the collection, use, and disclosure of your information
as described in this Privacy Policy. If you do not agree to this Privacy Policy,
please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last updated"
date and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL
INFORMATION
To provide the Services, we collect and have collected over the past 12
months personal information about you from a variety of sources, as set out
below. The information that we collect and use varies depending on how you
interact with us.
In addition to the specific uses set out below, we may use the information we
collect about you to communicate with you, provide the Services, comply with
any applicable legal obligations, enforce any applicable terms of service, and
to protect or defend the Services, our rights, and the rights of our users or
others.
What Personal Information We Collect:
The types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term "personal
information", we are referring to information that identifies, relates to,
describes or can be associated with you. The following sections describe the
categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with
certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these
features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with
the Services ("Usage Data"). To do this, we may use cookies, pixels and
similar technologies ("Cookies"). Usage Data may include information about
how you access and use our Site and your account, including device
information, browser information, information about your network connection,
your IP address and other information regarding your interaction with the
Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf,
such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with
this Privacy Policy. We are not responsible or liable for the accuracy of the
information provided to us by third parties and are not responsible for any third
party's policies or practices. For more information, see the section below,
Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send
notifications to you related to you account, purchases, returns,
exchanges or other transactions, to create, maintain and otherwise
manage your account, to arrange for shipping, facilitate any returns and
exchanges and to enable you to post reviews. - Marketing and Advertising. We use your personal information for
marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or
postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the
Services and advertising on our Site and other websites. - Security and Fraud Prevention. We use your personal information to
detect, investigate or take action regarding possible fraudulent, illegal or
malicious activity. If you choose to use the Services and register an
account, you are responsible for keeping your account credentials safe.
We highly recommend that you do not share your username, password,
or other access details with anyone else. If you believe your account
has been compromised, please contact us immediately. - Communicating with you. We use your personal information to provide
you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide effective
services to you, and to maintain our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with Shopify, see
https://www.shopify.com/legal/cookies. We use Cookies to power and improve
our Site and our Services (including to remember your actions and
preferences), to run analytics and better understand user interaction with the
Services (in our legitimate interests to administer, improve and optimize the
Services). We may also permit third parties and services providers to use
Cookies on our Site to better tailor the services, products and advertising on
our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose
to set your browser to remove or reject Cookies through your browser
controls. Please keep in mind that removing or blocking Cookies can
negatively impact your user experience and may cause some of the Services,
including certain features and general functionality, to work incorrectly or no
longer be available. Additionally, blocking Cookies may not completely prevent
how we share information with third parties such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third
parties for legitimate purposes subject to this Privacy Policy. Such
circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide
services and advertise to you. Our business and marketing partners will
use your information in accordance with their own privacy notices. - When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or
through your use of social media widgets or login integrations, with your
consent. - With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business. - In connection with a business transaction such as a merger or
bankruptcy, to comply with any applicable legal obligations (including to
respond to subpoenas, search warrants and similar requests), to
enforce any applicable terms of service, and to protect or defend the
Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal
information and sensitive personal information (denoted by *) about users for
the purposes set out above in "How we Collect and Use your Personal
Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|
|
We do not use or disclose sensitive personal information for the purposes of
inferring characteristics about you.
COMPLAINTS
If you have complaints about how we process your personal information,
please contact us using the contact details provided below. If you are not
satisfied with our response to your complaint, depending on where you live
you may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your local data
protection authority.
INTERNATIONAL USERS
If we transfer your personal information out of Europe, we will rely on
recognized transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by the relevant
competent authority of the UK, as relevant, unless the data transfer is to a
country that has been determined to provide an adequate level of protection.